Pathetic Services Incredible Connection- CANAL WALK

I bought the Samsung Smar****ch active 2 from Incredible Connection on 04/07/2020. I found a few issues with the product (Battery and connectivity). I Went to the store and I was bluntly told if the box is open we will charge you 15% handling fees regarding which no one explained be before buying. When I told that I was never been informed about this policy then the store told me it is mentioned at the back of your payment slip. hen Afer that I was informed to go o the technical counter for assistance there I was told to leave the watch so that they can check the issues and will come back o me in 24hrs. Later when I asked about the fee deduction the spokesperson told me to speak to the manager.Will you believe me I kept waiting for this manger o assist me for 85 minutes and finally I left the store as it was already 6PM.

Please note, I returned this product with a 30day return policy. The technical desk and store manager both looked keen in only talking about the 15% deduction of charges.

The services level was absolutely zero. I do not understand what was the warranty for? What is the meaning of return policy when I returned within 30 days?

No one explained to me about this 15% handling fees before buying and now I am completely stuck what to do, as now I am scared to lose 1050 ZAR. Kindly help as per the Customer protection act of SA.

Store: Incredible connection, Canal walk

Regards, Piyush Khandelwal ***