Pathetic services from Galleria branch Incredible Connection- Kirosha Pillay and Asisipho Mthantatho

I purchased a laptop on the 4 August 2029 at 9h35 at Incredible connection Galleria mall (shop F14). I was given a form to complete for the warranty which was to increase warranty to 3 years. Which i signed with the relevant document attached. I called the branch to advise them i havent received any emails to advise me of my 3 year warranty. I asked them to call me back. Asisiphi Mthantatho didnt call me back. I called back, Kirosha Pillay said she did my application. So i said if you did my application i would have received notification from you guys. She sais she doesnt knwo why i didnt receive an email. To date no notification. I called again so Asisipho apolgised and said he required my information again. So what happened to the intial documentation? Is there no audit trail?? Or don't you guys keep copies of the information sent to head office. I was very frustrated because i needed to resend the invoice which i did. He hasnt acknowledged my email. Here again im left in the dark. I dont know if your employees are taught to communicate with customers. For a simple warranty, im experiencing such huge issues. I shudder to think what will happen if the laptop had mechanical Issues. Theres a brand name that requires to be maintained. Having weak links like the above employees will have detrimental impact on the incredible connection brand. Will definitely make you loose customers because customer satisfaction is not a priority. The services i received from Galleria branch is pathetic and i wont want to do business with your company because they *****ed the image i had of you guys. Please train these employees on the basics of keeping the customer informed, email or call to ensure they are kept abreast of the issue at hand.Please sort out this as this is rather Irritating and annoying. I can't run after employees that cant perform their duties and are ***********. STOP GIVING ME THE RUN AROUND.!!

Highly unsatisfied customer!!! Please can the manager contact me.