PATHETIC SERVICES

This review is to make customers aware about the service at Incredible Connection in Ballito and how Pathetic their services are. We purchased a cellular device from the store, a Samsung A03 core ,which comes with a 2 year warranty with Samsung and a 1 year with the store itself. After purchasing the device, a week later the device started to give an issue were by is started to switch off and on, on its own. At first, thinking perhaps it was not anything serious, I did not think much of it and let it be. As time progressed the issue began to escalate and the device would switch off and on for more than an hour. We took the device back to the store and spoke to the technician about it. He did advise that the device would need to be booked in and he would have to assess it and if need be the device would need to be sent to Samsung in Umhlanga for further assessing and repairs. He eventually did send the device to Samsung in Umhlanga. We were told the duration for assessing and repairs would take 21 days. We followed the store policy and Samsung policy. A month later, we were told the device has been repaired and the issue has been resolved. According to the technician at Incredible Connection Ballito Junction who was in contact with the technician at Samsung in Umhlanga told us that the motherboard has been replaced on the device and the issue has been resolved and is ready for pickup. We picked up the device thinking the issue has been resolved and the device is fully functional as the motherboard had been replaced. A week later, after picking up the device, which was a Sunday, 2nd July 2023, the issue started again and it was even worse this time because the device switched off and on continously for more than an hour. We recorded the problem this time and took it back to Incredible Connection in Ballito as we had proof this time of the actual issue. Now, the first time we followed the store policy and Samsung policy as the device is also under warranty with Samsung. We spoke to the manager as Incredible Connection and she said she is unable to do anything as she needs to send the device back to Samsung in Umhlanga as it needs to be assessed and repaired again, THIS IS THE SECOND TIME. She did say she can try an get a credit requisition from Samsung but they might not approve it, depending on the device after it is assessed. We did consult with the technician at Incredible Connection and he said the device should not be doing that as the Motherboard had been replaced. He checked the report sent by the technician from Samsung in Umhlanga and the reported stated that a "SOFTWARE RELOAD" had been done and not a MOTHERBOARD REPLACEMENT.

To customers who want to deal with these stores, my advise it DON'T. The issue has not been resolved and they say that there is no issue with the device despite having sent PROOF!