Pathetic Service & no accountable on purchase lenovo laptop & *********** technical staff

<p>We puchased a brand new lenovo laptop from Incredible Connection (Blue-route branch) late December 2015. The first laptop purchase for this model was faulty & was returned in which we received a new laptop however this laptop basically stopped working 2 and half week ago & screen does not turn on.</p> <p> </p> <p>Was thus informed by the technician @ the branch that they need to send this off to the manufacturer to analysis and evavulate the issue. Was then told after making numerous phone calls to branch that no data can be recovered from this laptop & manufacturer is still checking.</p> <p> </p> <p>The worse is that there has been no attempt from the branch on any accoutablilty taken on purchasing this unit from their store and more so no follow up phone calls has been made to us on feedback.</p> <p> </p> <p>Poor service & bad attitude with *********** lack of both service & knowldge from this store from all their technical staff & Branch manager Nathan who has a serious lack of knowing what customer service entails.</p> <p> </p> <p>Still currently waiting feedback on this issue up to now.</p>