Pathetic service - Incredible Connection Tygervalley

good day - we bought a Xiaomi TV Box from Incredible Connection on 20/7 - after about 3 weeks the box starting showing issues - i.e. - getting stuck on the voice command - buffering on all platforms - I've had to reset the box about 3 times already - we've spoken to our ISP - we did a latency test - speed test - everything else is working perfectly but our box - we are extremely dissapointed - after phoning the Tygervalley branch the guy who answered the phone(not very friendly & helpful) - stated we have to bring it in & it has to be sent away to see what's wrong - now first of all this is BS - we've had this box for about 4 weeks when i phoned the shop - on the back of your till slip is your t's & c's - on it - it only states if you want a full return or refund it needs to happen within 14 days of purchase - nowhere does it state - if their is an issue with the device it must go to the supplier for fault checking - i find this absolutely unacceptable - I've contacted my lawyers & they are awaiting my go ahead in order to sue Incredible Connection - all i want is my faulty device to be exchanged for a new one - that's it - but seeing that you are affiliated with Hifi Corporation i have a sneaky suspicion that this is a grey product - if so - you have an issue at hand - I've emailed your head-office - no response - i hope you come back to me soonest so that we don't have to go the lawyer root - no wonder they call you Incredible *******ion - I've now had first hand experience from your company - Good Luck - Jean Bresler