Pathetic Service Incredible Connection Pavillion Manager - Nazeera M

I have purchased as item vallued at R4600 (TMX Race Wheel) more than 2 months ago from the Richard's Bay store to which I received outstanding service.

The item was damaged and returned to the Richard's Bay store within the first week of the purchase. I was advised that it would take 21 working days to review. I relocated to Durban in that period and the feedback received thereafter was that the item was damaged and would be credited. I needed to go to the nearest store for the manager to call the Richard's Bay store to facilitate the credit.

Apon arrival at the PAVILLION store, I spoke with the manager Rochelle to which she confirmed that the amount would need to be paid to my bank account and I would need to settle the credit on my own. I called again a week later to which Rochelle confirmed the payment could not be done and that an account credit must be done. It's now been a further 2 weeks and I received no feedback from Rochelle.

I called the store today having made 4 attempts to reach the store today. I reached Ulita who transfered me to Nazeera the so called store manager.

Nazeera firstly has really poor soft skills and absolutely no customer service skills what so ever. She clearly did not want to assist me nor did she answer a single question. She confirmed that I will have to wait for Rochelle to assist as she has no documentation and does not know anything about the change. I explained to her that everytime I call in, Rochelle is not reachable so if she could please find out what's going on. I asked her to also confirm who will take responsibility for all the additional fees being billed from the terrible service I am receiving in terms of bank charges for the debits, the phone calls etc to which her reply very bluntly was "I dont know".

Nazeera then placed me on hold for more than 10 minutes and dropped the call. She did not attempt to call back and refused to answer the phone thereafter. I made a further 8 attempts to call the store which she finally answered. I was of course a little irate and asked her if she was trying to be funny with me by placing me on hold for so long, dropping the call and then refusing to answer thereafter, she rep**** very rudely stating "don't take your frustration out on me, I'm not dealing with your query. Wait for Rochelle". She aggravated the situation to which I became extremely irate and emotional to which I feel entitled too as I'm out of pocket R4600 receiving pathetic service and no joy from the store. She then cut the call again thereafter.

Firstly I'm disgusted by her service. That was the worst experience I ever received from a leader or manager in a service environment ever. She is not fit to be a manager. She was more emotional than I was and I am the mistreated client.

I then called again to which I Spoke to Wade a sales agent. He was so much more respectful than she was. He took down my details and offered to investigate. Nazeera refused to do any of this. From the begining of the call, her tone and energy was that of a person who had no interest of speaking to me.

I expect a call from a senior manager in terms what will be done about the bad service as I will never step into the Pavillion store again. I also would like the return to be prioritized and all funds including interest returned

I also encourage all tonbe wary of purchasing something on credit from Incredible connection as the return process is really poor and the staff seem to be clueless as to the process.