Pathetic service incredible connection gateway

Terrible service

Visited the gateway branch for a contract upgrade and was firstly told by Hanee that she is new and cannot assist me but that I should fill in an application form and she'll get back to me tomorrow when the experienced agent gets in.recieved a call stating that we need to take in proof of residence and I'd.we did that and got a call the next day that we need to come in and sign a quotation. When we did go in Hanee was not in and no one had a clue as to what was going on. No manager on duty the person that was supposed to be the experienced vodacom consultant (Mbali) has no clue as to what's going on. I have never in my life received such pathetic service from any service provider. I will never be dealing with incredible connection ever again