Pathetic service from Incredible Connection and Acer

Bought an Acer Spin laptop for my son to use at school. The hinge on the laptop is damaged and the *****s fell off due to the laptop being opened and closed multiple times as it is used daily. We had taken an extended warranty on the laptop. The laptop was sent in on the first week in December 2020 for repairs. Due to incompetence at Incredible connection we still do not have it repaired as yet, despite being told it takes 21 days. We are now advised that the hinge and *****s are due to physical damage rather than poor workmanship or poor quality of product.