Pathetic Service from Incredible Connection

Returned a TP-Link MR600 WiFi router purchased online to the Pavilion store on 12/11/2021 which was still sealed in the original packaging but I have still not received my refund despite several calls to senior management at the store. Please be careful when dealing with Incredible Connection online purchases as the refund can only be done by the online and not in store which is totally unreasonable