Pathetic Service from Incredible Connection

I have purchased a pair of Apple Airpods from incredible connection late November 2018. The Airpods worked perfectly until January when they stopped connecting automatically and also when they connected they was no sound. I took the airpods back to the store and they booked it in and sent it to Apple for checking, Apple then sent the item back with a report that the item was working, the item came back absolutely filthy first of all secondly when we did test with the manager present the item was not working which he agreed. Two hours later I received a call from the technician that booked the item in saying that they tested the item in the store and it working, I went back to the store and tested the item with the technician and the Apple rep and it was not working so they proceeded with the booking. I received a call today from the store advising that the airpods where tested and it is working 100%. Now I have to go back to the store to collect a defective item because Incredible Connection Gateway Durban. I am disgusted with the level of service from Incredible Connection and Apple.