Pathetic service ever

hello Peter

My name is Lungelo, I bought a laptop online from incredible connections on 26 January 2023. I called complaint services in the relevant department and got assigned a complaint number which is ***, and was told to wait for 24 hours for feedback I will get a callback from the relevant person by Tuesday or Wednesday. Going forward no one called until I called back and spoke with one of your agencies for assistance to escalate my issue because now time is running out I desperately need to use a laptop asap since I had bought it for use, now this is my inconvenience, my time, money and airtime making unnecessary follow-ups I don’t have a laptop which I intended to use this week for my work and time is running, bare in mind time is money.

Why was my complaint not taken seriously and go under the simple instructions that I had been given? I’m disappointed with your services and this has caused me so much inconvenience since I’m supposed to be using my laptop. Today, I'm writing to express my dissatisfaction with the subpar service I obtained from their business on 09 February 2023. That day, I had spoken to the consultant that escalated my complaint which I had reported Monday the 6th, the manager from WIFI Corp in East London had come to terms with the issue of the product that I had bought.

I bought a laptop with incredible connections online on the 26 January 2023 and was delivered to me, when I opened it, boom it has a pin and username which doesn’t make sense to me because I have bought a brand new laptop according to my knowledge. I called complaint services in the relevant department and got assigned a complaint number which is ***, and was told to wait for 24 hours for feedback I will get a callback from the relevant person by Tuesday or Wednesday. Going forward no one called until I called back and spoke with one of your agencies for assistance to escalate my issue because now time is running out I desperately need to use a laptop asap since I had bought it for use, now this is my inconvenience, my time, money and airtime making follow unnecessary ups I don’t have a laptop which I intended to use this week for my work and time is running, bare in mind time is money.

Moving forward, the manager called me about the dilemma and we agreed that he would send me another laptop on Friday morning 10th Feb which would be delivered to me within 3 business days and the current laptop which they had sold to me would be collected by their courier Friday; however, no one called for a laptop picks up and no communication was received on Tuesday. On Tuesday, I contacted them and spoke with Ashley, if I'm not mistaken, whom I asked to please urge the manager to call me back as soon as possible because he was not on duty that day. Yesterday, on February 16th, the manager contacted me and I asked him how far my laptop had travelled as I had informed him I needed to use it as soon as possible. He then asked if anyone had collected the laptop from my side, to which I simply rep**** no. I hadn't received any call nor communication, so I called to find out where is my laptop which he had said he will courier. He swiftly told me that I should wait and that he would call back in 5 minutes since he needed to confirm and check anything regarding the collection, but he never did up until now as I am writing this email.

I'm most irritated because I squandered my time, money, and airtime. My opinion of That Awful Business has been tarnished, and I am now concerned about how other customers are handled, even though I have paid for the services and products. This demonstrates a very ************* company that is ********** because how does a customer end up with a laptop that has been used and presented to them as if it is brand new, this demonstrates how they do not care about their customers and how they treat me as a person so there is no action they are going to chill and not do anything given that I have been considered to let them rectify their mistake.

I trust this is not the way That Awful Company wishes to conduct business with valued customers.