Pathetic Service

Pathetic and selling SIM cards unrica’ed. Violation of Act 70 2002, provision of communication related information

After spending 15K in one day at Clearwater mall Incredible connection, we were told that we should leave the store with our SIM unrica’ed and it wil be done in our absence which is not in line with the regulation of interception of communications and provision of communication related information act 70 of 2002.

Only for that not to happen, and after calling to check on progress we were told that the person that assisted us had knocked off. Requested to speak with the manager regarding the RICA and the lady put us on hold for more than an hour, we drove to the store which was more than 30min away and we got to the store while the phone was still on hold, the assistant Manager Lindiwe Zici was standing next to the phone with the subordinate who put the us on hold and both were unbothered that we were waiting to be assisted telephonically for more than an hour and half, the continued speaking about the “float” and not urgent in regards to our query even though we had stated our grievance.

Both did not touch a laptop to assist and called someone else to assist as it was clearly not urgent enough to them because the query or complaint was made by people of colour who are not a priority even though we spend money and not taking anything on credit.

I ask that the matter be treated with the urgency it deserves as this experience is totally unacceptable as my son missed his bus to a sports trip as he was waiting for his SIM that we bought along with the phone at Incredible Connection and as such has cost us money.

May we kindly receive an acknowledgment of the matter and way forward to address that another person regardless of colour may never experience this.