Pathetic Service

I received and registered an extended warranty on my HP laptop. The HDD went and I have taken it to the Kollenade branch for repairs on 17/01/2019. I asked for the repairs to be one as quick as possible. I phoned on 29/01/2019 and was promised a call back within an hour. None received. I phoned 30/01/2019. after numerous calls I was advised that my laptop will be delivered for collection on 31/01/2019. Today I phoned 3 times and was told its not there yet, they will follow up. Isaac phoned back and informed me the supplier informed them now that they will only receive parts on 01/02/2019 and try to repair it by the close of business. Upon speaking to the Manager Ettiene he told me he cant do anything as the supplier informed them wrongfully. I am being inconvenienced as all my programs will not be replaced as well. They are even unsure if the Windows 10, which it came with, will be installed.

This is unacceptable as I have to loose income due to them being unprofessional and making false promises.

I want a solution