Pathetic service

On the 23rd November 2018 I bought a Tv Sinotec 43-inch(109cm) FHD LED TV- STL43F1A11A for 3299.00 Online with incredible connection black Friday special. I leased with the call centre informing them that I didn’t have a tv licence and they informed me that the order will be cancelled due to not having a tv licence Order # ********** 94 this being the first order that was Cancelled by them. Then there was this order no # ********** 99 which was the second order showing cancelled due to not having a TV license. On Tue 2018/11/27 03:13 I also sent an email to them requesting the order to be cancelled in writing as I was advised by the agent and emailed it through I was informed that it will take 7/10 working days for my money to be refunded On the 14th I chatted to an agent using there lets chat whom informed me again that my money will get refunded in 7 / 10 working day from the time I sent the email of cancellation On the 10th I went back on the system and saw that the product was reorder and been shipped I got in contact with an agent again and expressed my concern and the fact the my money was not refunded after I was promised it will be so I logged a complaint telephonically and till date did not receive a call or any feed back I got in contact with other agents again whom assured me that someone will contact me I was email a complaint ref number New Call: Reference. ( ********** 873) even with this no body called me On the 18th I receive a call that the tv is been delivered from the courier tell: ********** , I informed the guy that I cancelled the order weeks ago so how can he deliver it, and he too had no idea what’s happening My right as a customer is not been respected in this case and I think incredible connection want to de***** me of my money, if I had to make a purchase on credit I would be paying interest, it way over a week and the matter was escalated as well, I would like my money back and with interests as well.