Pathetic service

I placed an order for 2 items one was delivered ovrr aweek ago. The tracking shows that th3 other item was delivered and shipment is complete this tracking status chanbed when i lodged a complaint. The call centre is absolutely useless! I havd lost all faith in ordering online from this company. JDG is teh company that bought incredible connectiom and eho runs the call centre. I have been calling more thwm once per day for past week and they cannot located my order. I have sent several emails and whatsapp messages.