Pathetic service

So i placed an order on Monday for a samsung A31 and a screen gaurd. I paid just over R5000. They said 2 to 5 working days for delivery. Tuesday morning i get a message my parcel is going to be delivered. I had not made arrangements as they said 2 to 5 working days. 20 min after receiving the sms i called the call center to make arrangements for change of address as i was not going to be home until late the next day. Wednesday arrived they call me and they at the absolute wrong address. They guy tells me ok he is coming to the correct address. I waited an hr outside in the cold nobody came and they weren't picking up the phone. Eventually i get hold of the guy he says he is in bayhead. I said but you were so close to where I was why did you reroute and make me wait. Never the less i waited for their call. The parcel finally came and the box was unusually light. I opened the box right there only to realise that only the screen gaurd arrived and no phone. I called them they said they only deliver what was given to them. I asked them to please get their office to call me as this order has 1 order number. Nobody called. I spent 60 bux airtime speaking to a very unhelpful lady who insisted she needed an order number which i didnt have at the time. They guy i spoke to on Tuesday picked up my order on the system with my account number so i dont understand why its a problem today. The call cut and she didn't even bother to call me back. I finally managed to get data to go on line and it says the phone and screen gaurd delivered successfully. Yet im sitting here minus a R5000 phone. I tried to call the call center just before 5 again to see if i could speak to someone else. No answer. Then at 5 they say the call center is open till 6 yet the store is closed. I want to know where the hell is my phone. I am ****ed Mind you i now need to change the address again and nobody can help me. This is absolutely bull**** to say the least. INCREDIBLE CONNECTION WHERE IS MY DAMN PHONE!!!!!!!!