MS
Michelle S
1 reviews | Active since May 2011
30 Dec 2015, 13:43
Pathetic Product Knowledge and Service Delivery
On 20 Dec 2015 I app**** for Finance on two Apple Watches. Lucy the Consultant convinced me to rather take 2 Vodacom Contracts as I was an existing Vodacom Customer and would get R 500 airtime per Contract that I would be able to transfer to my existing contracts.I repeatedly asked her if she was sure we could transfer the airtime and she confirmed various times.The next day when I phoned to transfer the airtime they said that it was not possible on the contracts.I phoned Lucy and requested cancellation of the Contracts.Both Lucy and the Branch Manager were really \not in the mood"to assist me and gave me a dont care attitude"
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Incredible Connection's replyOfficial
30 Dec 2015, 14:17Hello Chelli,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 722901.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 722901.
Thanks and kind regards,
Customer Resolution Center
Incredible Connection's reply30 Dec 2015, 14:17
Official
Hello Chelli,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 722901.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 722901.
Thanks and kind regards,
Customer Resolution Center