1 reviews | Active since Nov 2014
PATHETIC - HAVE TO WAIT FOR MY REFUND T0 BE PAID IN CASH TO ME
I went to return a ILife Zed-Air Laptop bought online last week Monday to Incredible Connection Cradlestone & to demand a refund as the Laptop is faulty. I was told they can only refund me in cash because the Laptop was bought online. They don't have that much cash in the store & I have to wait until they have the cash to deposit into my bank account. I have emailed Incredible Connection's Complaint Department just to receive a response stating that they will deal with my complaint in 1 to 2 days which is unacceptable. I had to pay the order immediately & then I have to wait for the store to get the cash together to refund me. I also refuse to pay the cash deposit fee my bank charges for cash deposits. I was even told that the ILife Laptops are a big problem, this was said to me by am employee at Incredible Connection. Why sell such a product if you know it is such a bad product? I had to leave the Laptop there with the Invoice & banking details written on the Invoice without any guarantee or proof that I will in fact get my refund. My daughter got this Laptop for her birthday & only opened it over the weekend. When she wanted to set it up it crashed 3 times on start-up, took 3 hours to update & glitches all the time. If this is the quality of products that Incredible Connection sells & if this is how they operate their business I don't want to buy anything from them or deal with them ever again. I am so disappointed & so is my daughter. I want my refund as in yesterday because I have to urgently buy my daugter a Laptop.
It has been 2 days now & I have not received a phone call or an email from Incredible Connection regarding my complaint about the refund due to me.
This is unacceptable. Their service is pathetic and that includes the service at the stores as well. I am still waiting for a reply on my complaint left on Monday as well as for Pinky at Incredible Connection Cradlestone to send me the requested proof that the Ilife Zed Air Laptop has been returned and that I will get my refund. I asked her for it yesterday and she would have emailed it to me but I am still waiting. I am waiting for my refund because the store doesn't have enough cash to refund me. It is preposterous that I have to be refunded in cash because I have bought the Laptop Online and paid for it with my Debit Card.
They sell faulty and poor products. If one of their Employees says that I have bought a poor product which causes Incredible Connection big problems, then you must know how bad the quality really is. No wonder it is called Incredible *******ion. I want my refund by Friday and will keep on pestering them and leaving reviews on Hello Peter until they pay what is due to me.
It has been 2 days now & I have not received a phone call or an email from Incredible Connection regarding my complaint about the refund due to me.
This is unacceptable. Their service is pathetic and that includes the service at the stores as well. I am still waiting for a reply on my complaint left on Monday as well as for Pinky at Incredible Connection Cradlestone to send me the requested proof that the Ilife Zed Air Laptop has been returned and that I will get my refund. I asked her for it yesterday and she would have emailed it to me but I am still waiting. I am waiting for my refund because the store doesn't have enough cash to refund me. It is preposterous that I have to be refunded in cash because I have bought the Laptop Online and paid for it with my Debit Card.
They sell faulty and poor products. If one of their Employees says that I have bought a poor product which causes Incredible Connection big problems, then you must know how bad the quality really is. No wonder it is called Incredible *******ion. I want my refund by Friday and will keep on pestering them and leaving reviews on Hello Peter until they pay what is due to me.