Pathetic Customer Service

The worst experience with the Accounts Department. ***********, unresponsive. An enquiry into why my debit order has not gone through, has been a nightmare. They cannot be reached on the advertised number as the call volumes are high forever, tried this route since last week, 5 calls. Their Whatsapp route is faulty & sends 100 messages through on enquiry. They do not respond to urgent emails. This is money owed to you, so catch a wake up & stop sending your customers on a wild goose chase!!!!