Pathetic customer service

Below find my compliant

This is one pathetic store, I would advise nobody does business with them, customer service is poor,and didn't know how to deal with clients. Good day,

In reference to my complaint logged on Tuesday 31 July 2018.

I am furious and disgusted with your PATHETIC customer service with Business customers.

Still no response nor a reply on my complaint. Shihaam went into the store (Incredible Connection Tyger Valley) personally yesterday Wednesday 1st August 2018 just at about 12:00pm and spoke to the a technician and according to him the Acer Desktop ASPIRE AZC 606 was sent to ACER and we need to contact them reagrding our PC. This technician said that he is going to forward us the contact details for ACER and all other information on record for us to be able to follow up with ACER ourselves.

The email addresses Shihaam gave him & We still waiting on the email.

Though i have been dealing with the sales manager Mogamat Shadley after escalating it on the 3 July 2018 and he promised that he will keep the line of communication from ACER to US This being after 3 weeks that the Desktop had been taken into the store by Shihaam personally, with that WE have to keep following up with calls to check the progress and everytime they just have a better excuse.

Our Business is dependent on this Desktop and everytime it crashes or stalls they have NO urgency in having this matter resolved as NOW. Dispite the fact that the Desktop being out of warrenty yet we still send it to Incredible Connection for repairs even software upgrades and we dont have an issue to cover whatever costs we need to cover.

PLEASE can someone just call me back or email with valid and all details pertaining to my COMPLAINT and the repairs of ACER DESKTOP.