Pathetic Connection

In 2017 purchased a 60 inch Sansui TV from the Pavillion Branch, upon purchase I was also offered an extended warranty which I purchased as well. In August 2021 the Tv stopped working so I proceed to book it in for repairs, according to the repair agreement it would take 21 days to receive the item back repaired or feedback of an alternate. I was called 2 and a half weeks after I had booked the Tv in to be advised that the Tv had not been collected yet but will be in the following few days, 1 week after the phone call which was well over the 21 day agreed time I was advised that feedback had been received earlier in the week and they thought “someone had called me”, I was told that the Tv was not repairable and I would be given a store credit or a refund, I then asked to speak with the manager as I did not want to accept any of the options given and want a Tv of the same size and would like them to adhere to the Incredible Connection warranty policy which states “ I need assistance with getting the store to adhere to their warranty policy which clearly states that “If your product is not repairable (and if covered by the warranty) your product will be replaced by a similar product/ model”. It says nothing about giving a refund or something to the value. In fact it does not mention the value.” I was referred to Rochelle Puckarie who then contacted the Head Office who only came back with the options to take something to the value or a refund.