Pathetic and ********* service from incredible connection gateway managers

Hi, please assist.I have a problem with closing a quotation which was opened last year at incredible connections last year and it is not closed. I didn't take anything from the store but the quotation opened is blocking me from taking a contract with vodacom.We've tried calling the store and spoke to managers and they've been saying theres only one person in the store who works with vodacom and they can't be able to help since last week Thursday. Its been a week!!! The consultant is apparently on leave and I'd have to wait for her to come back to work.