Pathetic and disappointing service and devices at Incredible Connection.

I am truly disappointed with Incredible connection. I was gifted a set of JBL 720 BT headphones from the store in Canal Walk Cape Town, last year September. Not even 6 months later, the ear piece, which rotates 180 degrees, broke. I really take good care of my things, I have a headphone stand at home for this, so I really had nothing to do with it breaking. I had taken it to the Gateway branch, as I live in Durban. They had told me that they get quite similar issues from other customers. So why sell these products, if it is a manufacturer fault. The headphones were R1700, that is a lot of money, and for this company, to immediately blame the customer, is absolute nonsense. Incredible connection just wants customers money, and they are not even willing to sell good products for that price. These headphones have a 1 year warranty, there is a receipt with it and yet they will do nothing about it, I am 23 years old, I work hard for my things, and companies taking advantage of customers like this, is wrong. I hope that this reaches the right ears and something gets done about it. The durban store manager who was not so helpful is Mohamed Shaick and the so called warranty examiner is Nelson Pillay, at the Gateway branch.