PATHETIC AFTER SALES SERVICE and EXTREMELY RUDE STAFF at The Grove, Lynwood Store

I purchased a laptop from Incredible Connection on the 2nd July 2019. Last week I woke up to find that the laptop was extremely hot and had actually melted. After reviewing the returns policy on Incredible Connection's website, I attempted to get the laptop exchanged at The Grove outlet. The first person I spoke to took one look at it and told me that due to the fact that he has never seen a laptop melt before, there is nothing they can do about it and it won't be covered under the warranty. I insisted on speaking to the manager as a laptop overheating and melting is certainly not normal. The manager of the Incredible Connection The Grove is extremely arrogant and rude and went so far as to tell me that I should take it back to the store I purchased it at (despite the website saying that you can return it to your nearest Incredible Connection store). After telling him this, he reluctantly agreed to book it in and send it to Mecer to "see" if there is anything that can be done. I find both the staff's attitude and service unacceptable, as well as the fact that they were unwilling to exchange the item in question, when their website clearly states that this is an option.