Parcel remains at courier depot for a week

Incredible Connection advertise a DHL courier counter in their Midlands store. I took some important documents that were urgently required in London and was told that if I paid R350 my documents would be in London in 2-3 days. It took 45 minutes for the Incredible Connection employee, Mithesh to print the way bill and collect my money from me. I waited patiently through this ridiculously long procedure, duly paid the R350 and left the documents with Mithesh at the courier counter.<br> <br> On Tuesday 3 November, six days after I had dropped off my documents, when I was unable still to follow the parcel online, I called Incredible Connection only to find that my package of urgent documents were still there and had not been despatched. They were unable to give me a reason for this. They finally despatched the docs on Wed 4 Nov, 7 DAYS AFTER I HAD LEFT THEM AT THEIR COUNTER.<br> <br> I requested a refund of the R350 as they did not fulfil their part of the deal. Mithesh advised me that this is not possible as \ they still delivered the parcel".<br> They are *********** and do not understand the nature of a courier business. They care not for unhappy customers either. """