Overall terrible service and complete false advertising

ncredible Connection I received the worst service in my entire retail experience at your branch in the Glen.

First of all you falsely advertised a t.v that did not exist in any of your stores or your online store. I was not able to track a single unit of this particular tv, which I have screenshots of.

Secondly, your in-store and call centre staff promised to call me back on numerous occasions and just did not. Now I wasted airtime, fuel and most of all my time going to your store and speaking to your *********** staff.

The conclusions I received was 1, in-store do not deal with online purchases. 2, I could not order nor pay for one of these t.v's that were advertised at selected stores only but no store happend to ever have stock of this t.v. lastly, I was told that the promotion was while stocks lasted, which wasn't communicated on the catalogue, which only said it was at selected stores.

Now my conclusion is this. I want a resolution to my grievance before the end of this week. If not, I will be forced to consult and deal this through the National Credit Act with all the evidence I have.