JM
Julian M

1 reviews | Active since Apr 2015

20 Apr 2015, 14:37

Out of Stock + Bad Attitude

I went to go buy the Scandisk 32g Flash drive that was advertised for R149.<br> <br> When I reached the shop I went to look on the shelf. After not finding it I went to the front desk, where a number of consultants was standing even though they could have helped earlier, and asked for help.<br> <br> I was told that they were out of stock. So my next questions was whether they can get it from neighbouring stores. The consultants told me that there was 5 left at Eikestad, but that the shop have already closed. Then i asked if they can get from other shops. They rep**** by saying that they can get from other shops but it will only arrive in this week(21 - 24 April) and that i will have to pay the normal price because by then the special would be over. <br> <br> This is bad service and they did not even explore other options like taking a raincheck. I asked whether there were any other ways they could help me and they just shrugged their shoulders. <br> <br> To me this is unacceptable as i would have bought two flash drives. <br> <br> I will never go back there again!

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Replies (1)
Incredible Connection
Incredible Connection's reply20 Apr 2015, 15:01
Official
Hello JulianMeyer13,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 717271.

Thanks and kind regards,
Eloise Kamineth