Our Acer Computer is still not fixed. No follow up

At Incredible connection Attubury Road, Pretoria we bought a new Acer Computer. We use the PC for business purposes. We had the PC for about two months then the hard drive crashed. We took the PC to the Incredible connection Menlyn branch. We were told that the PC will take between 7 and 10 working days to fix for they need to send the PC to Acer in Midrand. Job-card number 9236 dated 20/05/15. <br> <br> It now has been 20 days. We were told that the PC has not even been sent to Acer yet.<br> <br> This is very poor service. I would not recommend anyone shopping at Incredible connection and do not buy the Acer desktop units on special there.