AH
Arthur Heywood-Jones

1 reviews | Active since Mar 2013

21 Apr 2015, 07:21

OS or Hardware....

Back and forth!<br> <br> I have had a Laptop issue for the past 2 months where it continuously boots on and off ( without the screen coming on ).<br> <br> I took my laptop in to the Tech-xPerts office 3weeks ago.<br> I was called a day later stating the problem is with the OS?<br> <br> This took me by surprise and i asked a few of my colleagues who are very computer literate, work in IT, fix PC's and they couldnt also believe this.<br> <br> Now after listening to the advice of the Tech-XPert, i thought re-installing the whole OS would fix the issue.<br> <br> Even though the amount of work saved on this laptop, was extremely important, i needed to get it working asap.<br> <br> After doing the OS re-installation, the laptop still boots on and off without the screen coming on.<br> <br> Now i even checked the forums on a few websites relating to HP products, and the symptoms i was experiencing was pointing to the hardware.<br> <br> I got an IT guy who charged me R500/hour to figure out the issue which is the hardware.<br> <br> I have lost all my work because i clearly thought this was software related, and to be told by an accredited A+ technician that's its the OS, is shocking.<br> <br> Please ensure this is rectified.

0
Replies (1)
Incredible Connection
Incredible Connection's reply21 Apr 2015, 09:56
Official
Hello TaylorGang101,


Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Your reference number is 717287.


Thanks and kind regards,
Eloise Kamineth

Best regards,