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Jovana S

1 reviews | Active since Oct 2012

12 Feb 2016, 16:10

Ordered Something A Week Ago And Still Not Sent

Last week Sunday, on the 7th of February, I went to Incredible Connection to purchase the D5200 Camera bundle. <br> <br> They didn't have stock, so they gave me a promissory note and promised it would be there in THREE WORKING DAYS. <br> <br> I called today (5 working days later) and the manager at IC told me that the CT branch had not sent it yet because the person in charge of that order went on \sick leave\". <br> <br> Are you telling me, if one person is not working in the store, that everything suddenly magically stops and no-one can send an order to another branch? <br> <br> Considering I have bought laptops, tablets and spent a lot of money in this stupid store - I am seriously considering NEVER EVER PURCHASING FROM YOU GUYS EVER AGAIN. <br> <br> I am going on Holiday and want my camera before I go. My old one is broken. <br> <br> If you call this \"great customer service\".... you guys are obviously doing it VERY VERY wrong. <br> <br> I am now tempted to go and purchase the camera somewhere else."

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Replies (1)
Incredible Connection
Incredible Connection's reply12 Feb 2016, 16:24
Official
Hello Jovana_S,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 724189.

Thanks and kind regards,
Customer Resolution Center