Order service for online purchase

I had made an online purchase for a tv i then get an email from katlego nkadimeng saying there is a problem with my profile and if its not rectified in 2days a refund will be issued. I have been trying to get hold of her from yesterday no response i then phone incredible connection call center i spoke to kopolang who told me she cannot help me i can only get help from katlego for my order. Still waiting feedback. Really cheap and pathetic service after the iten is purchased