1 reviews | Active since Nov 2011
Order confirmed twice by call center but now I am told they can't honour it!
<p>So Incredible Connection puts an offer on line for the xBox One. I order one and say I will collect in store and it gives me the option to pay when I get there. GREAT as I would feel much safer using my credit card in person rather. I didn’t get a confirmation email so I called the call centre hotline to confirm. I spoke to a man called Andre who confirmed my order and said that the store would contact me to tell me when I can collect. I asked whether he was sure it went through and he said yes. About 30 mins later I called the call centre again and spoke to a lady (can’t remember her name) and asked again if she is sure that the order is ok and she said yes. The manager of the Bayside store, Rene, called and said that they were out of stock but that she would chat to the regional manager. I called her this morning, the phone just ran. I called the call center and they said that they would call her and get her to call me back. Nothing. I called the Bayside store again and Rene had gone home so I spoke to John. He said that it was an online pricing error and that they could not honour the offer any longer. I told him that 2 colleagues of mine had bought consoles at the CBD branch so it was not an online error. He said that there is nothing they can do, so I have logged a complaint and wait for feedback.</p>
