Order Cancelled Instead of Amended

<p>Due to Incredible Connection advertising two products as though they are the same product I inadvertently ordered the wrong item. The two products share a similar name, and the same picture on the web site, but have different specifications and should have different prices. I requested that Incredible Connection update the order to include the correct product, but instead the order was cancelled, according to my account, although I received no notification to let me know this had happened. If I had not checked my account I'd still be waiting thinking that Incredible Connection was amending my order.</p> <p> </p> <p>I had already phoned first thing on Monday morning to query whether the item I ordered was the one I expected, and was told that my query would escalated. By Wednesday when I'd received no response I contacted Incredible Connection via chat and they eventually confirmed that it was the incorrect product, but they were not able to make changes to the order. I phoned the number they gave me, but no-one answers, ever. I then sent an e-mail to websiteorders to request the order be amended. They of course cancelled it instead.</p> <p> </p> <p>So I want to get that order properly re-instated, at the advertised prices, along with the additional items advertised as included in the price.</p>