Order #*** Refund

I placed an online order with Incredible Connection on Thursday 28 July 2022, I was called later that day and informed there was no stock but they had one returned unit to offer me, which I was advised was returned from another client and repaired. I declined the offer and insisted to be refunded as I now needed to find another store that had stock as I required the device for work. To date I have still not received my refund and haven't been able to purchase the same product from another store as I'm self-employed and don't have spare funds laying around. This has effected my productivity and would like know how Incredible Connection is going to compensate me for loss of work I could have achieved by now had I been refunded.