Online Store poor service!!!!

I purchased an IPad and keyboard online on 9th August for R35000 Order number *** Called online enquiries and told my complaint was escalated to “planning “ and given a reference number *** And promised a response in 24 hours No response received. Called them again several times and told that they trying to “locate iPad at whatehouse” The online website promises deliver within 2-4 days. 5 days later they cannot provide a tracking number or indicate when delivery will take place. I am extremely disappointed at their service and lack of accountability Still waiting!!! Hope they can improve their service and respond to this complaint.