Online Store

<p>I purchased an item online on the 25th November, while the item was listed as "in stock" using my credit card.</p> <p>Delivery was committed to be up to 7 working days</p> <p>On the delivery day the 5th December (the 7th working day) I receive an email that the item is now "awaiting stock". </p> <p>I am flying to Russia and the purpose of purchasing the item was in order to use it over there to capture footage.</p> <p>I have phoned the contact centre and all they can do is email the "online people". I can do that too!</p> <p>The contact centre cannot confirm when my item will arrive.</p> <p>When will I receive the item as paid for on the 25th Nov?</p> <p>As a customer you unable to speak directly from anyone in the online store. A huge issue when something goes wrong, like in my case.</p> <p> </p> <p> </p> <p> </p> <p> </p>