Online Shopping - Where is my Refund?????

<p>I placed an order on-line on the 24th November on www.incredible.co.za and paid using my debit card. On the 25th when I was busy tracking my order, I was horrified to learn that it has been cancelled. I then called the help center number and was informed that the order was cancelled due to the fact that the payment was not successful. This is despite the fact that I received an sms that this payment was reserved by my bank and also the message on the website said "payment successful". Later when I checked my bank statement I found that the amount has gone through my bank statement.</p> <p> </p> <p>I contacted the same help centre number and was adviced that I should send proof of payment to ********** I sent the documentation on the 26th November 2016. I sent a follow up e-mail two days later (28th November) since there was no response nor at least an acknowledgement from Incredible Connection side. On the 30th November I then called JD group ( ********** ) as I was not getting any joy from Incredible connection. After being put from pillar to post I was eventually asked to send the documents ********** of which I did. A gentleman named Themba B.E Mabuza then adviced that I should send a copy of my ID and Bank statement and that I should go to "Hifi Corporation" to log the claim. I then adviced him that this is an on-line order and I am not able to go to Hifi corporation because if I was able to go to a shop I could not have used an on-line platform. Themba then forwarded my documents ********** for assistance. All this happened on the 30th November.</p> <p> </p> <p>I have since never received any response, no calls, no acknowledgement, nothing. When I try to call no one seems to know what's happening. This has been the most uncredible experience I've ever experienced with on-line shopping. I make use of other on-line sellers including Amazon and Takealot and evertime I have an issue, it is resolved promptly. It seems like incredible connection does not have the capacity nor the expertise to trade on-line. The call centre agents are not equiped to deal with these kinds of issues. There is just no service at all. At least acknowledge e-mails.</p> <p> </p> <p>Please advice as to why you are refusing to refund me. You have been sitting with my money since the 25th November.</p> <p> </p>