Online shopping still quite terrible

Purchase was good, paying was good, then the sms' followed with emails on progress. Delivery happens and part of the order is done. Contact support and all support I get is a user that does not care. Ask's me what was delivered! Like really. I am sure you have a ERP that can tell you that. At no point did anyone or machine advise me of the short delivery

Now I must wait. I must now take another day off to accept delivery after I arranged to be home to take my delivery in full