Online service call center a disappointment and terrible service

After nothing but AWESOME service instore tried online but they are very unhelpful dont know how to assist you if you ask anything out of the ordinary will not follow up anything for you. Only have rehe****d answers. Ask to speak to a supervisor who is always on the phone no matter what time you phone get promised over and over a supervisor will phone you but they dont. Hold for every just to get through to online and dont do as promised. They treat you like an idiot just refer to terms and thats all they can say. Treated as just another customer another irritation, just a number. No personal service care or understanding. In store no matter my my problem for query, sales to technical care about you but online just could care less they h. Have the sale so you must just look at terms and conditions and not ask anything. Very disappointed frustrated and angry. I have tried to log a complaint on website comes back with error, tried to do online cbat they cant help and the only bit of help is face messanger but they cant do much.