Online Service - Appalling

Service is appalling, Ive called the service centre 4 times and spent over 30 mins on my mobile which resulted in me getting frustrated. I eventually sent messages and the inbound agent did his best to further upset me. When I asked for his managers details, he kept sending me the policy and refund process. I thought online shopping was great but not through Incredible connection. last year i spent over 1.5 mill rand at the Incredible connection store, now they wont smell a damn cent moving forward due to their service. I needed the tablets today, this is 7 days later.. now I had to send my driver to buy tablets for 4 new staff members who's inconvenienced due to delays from IC.