Online sales

I bough a cellphone and laptop online. Paid in full. Received the laptop, emailed them regarding the phone whereby they said they never had stock but according to their online service their was stock. then they needed a bank letter to pay me back my to refund and i had to wait 7 - 10 days for the refund. This is very unprofessional surely you update your online systems because you are such a big company so that you know what stock you have. and i had to go through all this trouble to get my money back because of your online services.