Online ordered are not prioritised

There has been a significant change in the deliveries from this store. I have placed my order on the 15th May, today is the 20th and I still have not received my order. They use ARAMEX and unfortunately cannot provide me with an estimated delivery date. On the very same day I placed an order from istore which uses RAM And my order from RAM was delivered on 19 May. Incredible connections tracking platform is down most of the time and if you send an email asking for an estimate delivery date the response is the order was shipped .