RG
Richard G

1 reviews | Active since Apr 2013

06 Mar 2015, 13:29

Online Order - Proof of Payment Found

On Wednesday I came across a tweet from Incredible Connection #IncredibleSnapDeals Demo notebooks and decided not to pass on such fantastic offer and on I went to add a notebook to cart, upon checkout (Adding all the necessary credit card details),another window popped up OTP(ONE-TIME PASSWORD) verification....Bank sent an SMS and on it went to the next step but unfortunately during the whole process/checkout bank charged my credit card but no online/confirmation payment verification from Incredible Connection that payment/funds have been received.<br> <br> Thank you to the online staff member who assisted to trace payment and assign an order number and confirmation was a little worried that all units would be sold and I would loose out... I<br> <br> Only disappointment I have with the notebook that a European adaptor was supp**** instead of a South African adaptor! Fantastic service from Incredible Connection. Selected 5-10 working day, received my unit 2 days later. Thank you.

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Replies (1)
Incredible Connection
Incredible Connection's reply06 Mar 2015, 14:00
Official
Hello awesomeguy,

Thank you for the positive feedback.

Customer service is very important to us and we are glad that you received the service that you rightly deserved.

Your feedback will be sent to the Online team

Thanks and kind regards,
Veni Byers