ONLINE ORDER PRODUCT FAILURE NOT FIXED ,LOGGED 24.12.20 STILL WAITNG HELP

"Hi there

Grips already peeling off and losing shape As per invoice, order number below , please arrange a refund as I’m dissatisfied, thanks Jameel " Gioteck - GTX Pro (Dragon) Grips (PS4) ORDER NUMBER : #***

(IC Ecomm #40787] Grips already peeling off and losing shape) Good day

Thank you for reaching out Our Customer Support Team

We acknowledge receipt of your email,

Apologies for the trouble caused

Your query has been forwarded to the ecom team for assistance they will be intouch and provide feedback

Should you require any further information or assistance, please do not hesitate to contact us on ***so we can assist you further.

Kind regards

Customer Service Representative

***

JDG Trading (Pty) Ltd

PLEASE CAN SOMEONE FIX MY PROBLEM ,ISSUE OUTSTANDING