Online order not received and unable to cancel
<p>On 6 March 2017 I placed an online order using a gift card I received for 3 items and paid R150 to get it delivered within 24 hours.</p> <p> </p> <p>On 8 March 2017 I enquired about the order which had a status of Received Payment.</p> <p>On 10 March 2017 I got an update email that my order was placed on Awaiting Stock. No additional information was provided on which items are out of stock or how long it will take.</p> <p>On 14 March 2017 I requested that he order be cancelled, because I can’t wait indefinitely for it.</p> <p> </p> <p>I’ve been phoning, online chatting and emailing, but nobody has been able to cancel the order. There has been no communication with me, I’ve had to follow-up consistently reaching people who could not help me.</p> <p> </p> <p>On 24 March 2017 I got a high priority, category 1 complaint logged, 733079, but nothing has come of that.</p> <p> </p> <p>On 31 March 2017 I got an email that they are ready to ship and I got a phone call asking if I still want to cancel the order. I’ve lost interest in some of the items and requested that the order still be cancelled.</p> <p>Today is 5 April 2017 and the order is still in Ready to Ship status.</p> <p> </p> <p>I’m now trying to get the items shipped, so that I have something to show for the R 9,137 I spent. For the last 3 hours I’ve been waiting for somebody to call me back.</p> <p> </p> <p>I would not recommend buying anything online from Incredible Connection.</p>