Online Order Nightmare – No Communication or Resolution

Extremely Poor Service and Unacceptable Refund Process – Incredible Connection Logan’s Originals has purchased several laptops and monitors from Incredible Connection over the past month. Unfortunately, one recent online purchase has been an ongoing nightmare from the outset. An Asus Vivo Book was purchased online on 28 November 2025. According to the courier, the item was dispatched on 1 December 2025 and marked “out for delivery” with the driver en route on 6 December 2025, and again on 7 December 2025. Since then, there have been no delivery attempts and no status updates from the courier. I have contacted Incredible Connection’s call centre multiple times seeking assistance and escalation. I was explicitly told that I could not speak to the manager, Louisa Baloyi, as she “does not take calls” according to their internal protocol. This is completely unacceptable when a customer is trying to resolve a failed delivery.