Nothing Incredible about my experience

If no star was a rating I would give my experience that.

I was in your Centurion store on the 3rd of this month (Monday), trying to return headphones I bought 2 months ago. I bought the 2 pairs of Altec Shadow Star. One of which later got loose around the headband and eventually little pieces of it came off. I cannot tell the nature of how they were damaged, could have been defect in material or they were broken when I bought them, since they have no seal etc. but they were damaged nonetheless. I came into your shop looking for some assistance since they are said to be covered under warranty. A lady by the name of Delawrence assisted me. She handed me a replacement pair and I was on my way. As I got to the tills, the sales manager by the name of Mulisa Mauda looked at me and then decided to inspect the headphones. And then he told me they can't replace them because I had broken them. I was appalled as I know for a fact that they have not been in any accident while in my possession, and the metal housing is scratch free. So I wondered how would one break plastic that is supposed to be under a metal covering, which by the way sits above my ear? I was so p**sed off and still am, since these things don't come cheap and I had bought 2 given the hope of quality based on the price. I was treated with a lot of contempt and I had felt betrayed by the standards I believed this shop holds. I spent around an hour in the shop getting sent from pillar to post and eventually left without any satisfying outcome. I intend to take this further than this if it's not resolved soon. I really cannot be treated badly and taken for a ride at the same time.