Nothing Incredible about Incredible Connection

Incredible Connection George Mall. I bought a FitBit Charge 2 from this store in November 2018. The strap broke so i took the watch in to ask for a new strap as there was a clear fault in the plastic molding. Tech service informed me that they would have to send the watch away for assessment 4-6 weeks. The manager was called and informed me this was store policy. I then contacted FitBit in the USA and within 10 minutes of email chat, a strap is on route from the Netherlands to our address. Customer service Incredible Connection i think not.