NOT SO INCREDIBLE CONNECTION!!

I recently had a very bad experience with Incredible Communication Nicolway branch I took my brand new laptop in on the 30th Nov 2020 because I wasn't happy with the performance. They refuse to exchange it for me and said they would have to send if to the supplier for assessment. To cut a long story short I had to wait almost 2 MONTHS to get ice back and an extremely frustrating two months at that. Nobody bothers to follow up and keep you in the loop. I had to keep phoning and shcn someone bothered to answer the phone I got a different story every time. There seems to be no communication in the store between the employees I ended up phoning head office who were also not very helpful. I got my laptop back today. They wanted me to pay R600 .I flatly refused yo pay it as the unit is brand new. They then proceeded to try and give me somebody else's laptop. What a debacle!! I certainly won't be buying anything from Incredible Connection any time soon