Not so Incredible Connection

<p>I ordered a tablet online, paid for it, and then selected to "click & collect" from the nearest branch. They had the product in stock, so I figured I would be able to collect the same day. Since I ordered the tablet around 6am, by 5pm I became worried because I had not received correspondence that I could collect. So I called the Nicolway branch, and was told that they had not received my order yet.</p> <p> </p> <p>The next morning, the manager calls me and tells me that the tablet that they received for my order has been opened, as it was a return from another customer. She asks if she can ask that "they" refund me (takes 7 days for the credit to reflect in my account, btw), and then I can come in and purchase another kind of tablet.</p> <p> </p> <p>What is the point of having an online shopping option if this is what I have to go through?? I wanted THAT tablet, and nowhere on the page did it state that it was secondhand or opened. I have not received any written correspondence confirming my refund, my email to customer service has gone unanswered, and I held for 20 minutes before I gave up on their call centre number.</p> <p> </p> <p>I will never ever even attempt to purchase from Incredible Connection, be it online or in store.</p>